Terms & conditions

Online bookings

• An online booking is a paid appointment for the service or time slot you select.
• For plumbing jobs, the engineer diagnoses the problem and attempts the repair within the booked slot. A fix within the slot is not guaranteed for every problem. If more time or parts are needed, the engineer will explain your options before any extra work is agreed.
• Bookings open from 2 days ahead up to about 12 weeks. For anything sooner, give us a call.
• Servicing visits are fixed price. The price is shown at the point of booking.
• Emergencies are not accepted through online booking. Call 01534 859136 at any time instead.

Access and cancellation

• Please make sure the engineer can access the property and the appliance at the booked time.
• Need to move or cancel a booking? Call or email as early as you can and we will rearrange.

Payment

Payment terms are confirmed with your booking or estimate. Estimates are our best assessment of the likely cost, not a fixed quotation. We do not take card payments when you book. Once a job is done and invoiced, you can settle the invoice by card on our payment page or by bank transfer. Card payments are handled by Worldpay on their own secure page, so we never see or store your card details. Larger invoices are settled by bank transfer.

Contact

Questions about these terms: office@1stcall.je or 01534 859136.